Refund & Replacement Policy – TrustPVA

At TrustPVA, customer satisfaction is our top priority. We stand behind the quality of our products and offer a refund or replacement in cases where the product does not meet your requirements or has an issue. Please review our policy carefully before making a purchase.

Eligibility for Refund & Replacement

You may request a refund or replacement under the following conditions:

✅ Defective Product: If the delivered PVA accounts are not working or have login issues.

✅ Does Not Meet Requirements: If the accounts do not match the specifications mentioned in the product description.

✅ Account Access Issues: If an account is inaccessible despite following the provided guidelines.

✅ Request Within 3 Days: Refund or replacement requests must be made within 3 days of purchase.

Refund Process

1. Contact Us: If you face any issues, reach out to us via our contact page.
2. Verification: Our team will verify the issue and confirm if it meets the refund criteria.
3. Resolution: We will either replace the defective accounts or process a refund based on the case.
4. Refund Timeframe: Approved refunds will be processed within 5-7 business days to your original payment method.

Replacement Policy

Instead of a refund, you may opt for a replacement of the faulty accounts. Here’s how it works:

🔄 Request a Replacement: Contact us via our support page within 3 days of purchase.

🔄 Issue Verification: Our team will review your claim and check the reported issue.

🔄 Replacement Approval: If eligible, we will provide you with new accounts as a replacement.

🔄 Quick Delivery: Replacement accounts will be delivered within 24-48 hours after approval.

Important Notes

❌ We do not offer refunds for buyer’s remorse or if the accounts were misused after delivery.

❌ Accounts that have been modified, resold, or used against platform policies are not eligible for refund or replacement.

❌ Each refund/replacement request is subject to review and approval by our team.

For any concerns, feel free to contact us at our official support page.